Richmond- Customer Loyalty Agent

Job Description

Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them? If you get personal satisfaction for helping people make smart decisions for their home security, being a Loyalty Representative is right for you.

What You’ll Do

  • Offer solutions/educate our customers on the value of our products and services via phone 
  • Collaborate with team members to help reach high level team goals
  • Communicate with exemplary interpersonal skills in the workplace
  • Take and apply feedback from coaches and leaders to continuously improve performance 
  • Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
  • Empathize with customers to convey our high level of care
  • Ability to work well independently and also in a team environment
  • Requires the ability to follow direction and expertly address any customer concerns

What You’ll Need

  • 1+ years of contact center experience
  • Proven ability to meet and exceed individual metrics.  
  • Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product 
  • Proven record of outstanding attendance and timeliness in a structured environment 
  • Strong work ethic and the drive to contribute to company goals
  • Clear and effective phone communication skills to ensure all customer issues are resolved
  • Ability to work independently and in a team setting
  • Ability to prioritize in a fast-paced environment and excellent time management skills 
  • Positive, can-do attitude and eager for continuous improvement 
  • Strong commitment to customer happiness and satisfaction 

What we’d love to see (but isn’t required)

  • Customer Loyalty or Retention experience
  • Sales experience 

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

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