Project Manager

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.

We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, “you shouldn’t have to ask for permission to secure your home. You should be able to do it yourself.”

SimpliSafe protects over 3 million Americans and we’re growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best idea leads us, work selflessly to get the best outcomes for our customers, and constantly analyze & reevaluate our efforts.

SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers.

Job Description

The Project Manager is a crucial position on our Customer Experience team, leading the planning and execution of a key initiative in our company’s 5-year strategy. In this high-profile role, you will help build the process and structure to deliver on our promise to make and keep ‘Every Home Secure.’ To be successful in this role, you should be a detail oriented, proactive leader with the ability to switch between tactical and strategic priorities quickly to ensure that key milestones are achieved. You should also be able to translate technical and strategic requirements into actionable plans and clearly communicate status, risks, and open questions to all levels of the organization.

What You’ll Do

  • Provide end to end project management support for the launch of our internal monitoring site(s), including the execution of project plans, managing all meetings and related work streams, running the executive steering committee, and helping prepare updates for our CEO, Executive Team, and Board of Directors
  • Work with some of the best minds in the business – both internal team members and external partners
  • Focus the team on what needs to be accomplished and shift focus as priorities and scope change
  • Define short-term and long-term objectives and align resources to achieve them
  • Determine key project stakeholders and assign roles and responsibilities
  • Serve as the liaison between support teams from engineering, IT, legal, compliance, operations, facilities management, procurement, human resources, recruiting and training
  • Develop ROI and other key metrics to measure project success.  Track deliverables against these metrics
  • Create and manage a detailed project plan to meet required milestones and deadlines
  • Provide project updates on a consistent basis, preparing communication for all levels of the organization
  • Adjust project plan as needed, calling out required decisions, escalations, or risks
  • Manage contracts with vendors and suppliers as needed
  • Provide a clear handoff of project deliverables to key stakeholders
  • Follow and advise others on company and industry best practices
  • Other project management support as needs arise

What You’ll Need

  • Bachelor’s Degree or relevant experience
  • Minimum of 5-7 years of Project Management and/or Product Management experience
  • Strong understanding of project management processes, methodologies, and best practices––and familiarity with project management tools, such as Smartsheet, Microsoft Project, Jira, Asana and Monday.com
  • Proven ability to complete complex cross-functional projects according to scope, budget and timeline
  • Creative problem-solving capability
  • Demonstrated ability to manage multiple priorities while ensuring attention to details
  • Excellent analytical skills
  • Strong interpersonal skills, ability to work with partners across various departments
  • Ability to clearly communicate across all levels of the organization

What we’d love to see (but isn’t required)

  • PMP Certification Preferred
  • Experience working in a consumer products or technology company
  • Experience running projects that include a contact center

If based in VA, must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

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