Senior Analyst, Zuora


Are you passionate about optimizing and implementing solutions for financial systems? Are you looking to join a fast-growing company with a great mission in the heart of Boston? Are you experienced in Zuora, having deep functional and technical skills? Do you desire a role where you will optimize Zuora functionality that will provide business benefit?  Are you able to convert your vision into concrete results? Are you motivated by the opportunity to make a significant impact?

If the above sounds like you, we’d love to hear from you!

The Company

The mission of SimpliSafe is to keep every home secure. It is our belief that being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly that they can be set up by anyone in minutes. In addition to our great products, SimpliSafe offers seamless 24/7 professional monitoring services, without the long-term contracts nor sky-high prices of traditional alarm companies. Simply put, we’re on an industry-disruptive mission to keep every home safe.

Founded in 2006, SimpliSafe is based in the heart of Boston, Massachusetts. In 2014, we were ranked in The Inc. 500 as one of the fastest growing private companies in the US with a 3,000%+ three-year growth rate. In July 2020, CNET named SimpliSafe the best do-it-yourself alarm system. Fast forward to today, we protect over 2 million Americans and that number is fast rising. SimpliSafe is ushering in a new era, one where anyone anywhere can have a security system that is not only simple but also on the cutting edge.

The Job

As we continue our hyper-growth trajectory, we are investing in Zuora, as our billing, invoicing and revenue recognition platform. Reporting to the Director of Financial Systems and Analytics, you will be responsible for the planning, implementation, sustainment, and ongoing optimization of the Zuora platform.  The ideal candidate will build solutions using Zuora workflows, API’s, reports, etc., participate in new initiatives, and provide support for ongoing business operations.

Note: Hybrid working arrangements - 2 days in office/3 days work from home.

What You’ll Do: 

  • You will design, implement, and maintain configurations, integrations and workflows for Zuora at SimpliSafe
  • Work closely with Zuora systems integration partner on project deliverables and implementation. Ensuring knowledge transfer and taking ownership of setup and configuration of the system.
  • Ensure that requests related to Order to Cash and Record to Report processes pertaining to Zuora are optimally qualified, prioritized, and executed while managing infrastructure, configuration changes, and appropriate documentation within Zuora Billing and Revenue Recognition
  • Be the primary system administrator for Zuora
  • You will be a financial functional expert in areas such as Accounts Receivable, Billing, Invoicing, Payment Processing, and Recurring Revenue.
  • Work collaboratively with business partners throughout the organization to identify system needs, document solutions and publish related processes and procedures, contribute to identify key controls, and resolve actions for process improvement
  • Monitor efficiency of systems, policies, and procedures. Make appropriate recommendations to ensure daily operations are efficient
  • Respond to feature and support requests from business users by maintaining backlogs while identifying and performing tasks within projects with minimal direction.

  What You’ll Need:  

  • 3+ years of Zuora hands-on experience implementing and sustaining Zuora billing and revenue recognition modules
  • 3+ years of optimizing and supporting the Zuora platform and expert knowledge of the Zuora tool set
  • 5+ years of experience implementing financial system solutions
  • Bachelor's degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
  • Experience in writing detailed functional and technical specifications, testing & release plans required to develop and implement software solutions; working independently in a very fast-paced, high-growth team environment; communicating with leads across different teams.
  • Demonstrated experience analyzing, communicating, and solving complex problems and making well-adapted decisions based on available information.
  • Understanding of business processes for Order to Cash, Record to Report for a company whose business model consists of recurring revenue as well as one time selling of products
  • Proven ability working independently with minimal guidance
  • Must be able to troubleshoot, resolve, and communicate solutions for system issues to the business.
  • Experience with REST API’s and integrations to other enterprise systems is a plus
  • Experience working with NetSuite and ERP systems a plus
  • Experience working with E-Commerce B2C and CRM systems a plus

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