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Customer Loyalty Supervisor

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.

We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, “you shouldn’t have to ask for permission to secure your home. You should be able to do it yourself.”

SimpliSafe protects over 3 million Americans and we’re growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best idea leads us, work selflessly to get the best outcomes for our customers, and constantly analyze & reevaluate our efforts.

SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers. 

Job Description

We are looking for a leader to join our Retention team in Richmond. You will be responsible for managing the Retention team’s productivity, performance metrics, and efficiency. The ideal candidate must be resilient and seek continuous learning! If you are a strong leader who enjoys managing/coaching a high impact team, setting and upholding expectations to drive success, and building working relationships- this is the career for you!

What You’ll Do

  • Contribute to and execute on a multi-year Customer Loyalty strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives 
  • Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas
  • Support your team’s ongoing mastery of their craft through sales skills development and coaching that translates to consistent goal/metric achievement
  • Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution

What You’ll Need

  • 2+ years of sales management experience; indirectly or directly leading sales teams in an inbound/outbound customer-facing environment
  • Proven success with identifying top candidates  and building high-performing sales/retention teams 
  • Strong analytical, planning and problem-solving skills with a deep understanding of sales levers, metrics, performance standards and sales methodology
  • Excellent communication and interpersonal skills both within your team and interdepartmentally
  • A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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