Customer Support Representative

SimpliSafe is a leading home security company that is disrupting the alarm industry with its award-winning security solution and pioneering self-install model. SimpliSafe combines thoughtfully-designed technology with industry-leading professional monitoring and verification – all at fair and honest prices with no long-term contracts. Visit http://SimpliSafe.com to learn more! 

We are looking for motivated, ambitious, self-starters who are excited to grow with a high-performing team, right here in the heart of Boston. 

The Customer Support role requires confidence in the ability to multi-task and speak to a wide demographic of customers across the country. 

 

What You’ll Do

Primary Responsibilities:

  • Respond promptly, courteously, and knowledgeably to customer service inquiries
  • Provide top-tier support to all customers with a goal of first call resolution
  • Educate customers on system installation/use, and assist in troubleshooting 
  • Utilize prior customer support experience to enable customer success and happiness
  • Use problem-solving skills to solve customer issues and address concerns
  • Outbound calls to current customers to address issues, when needed 

 

What You’ll Bring

Skills & Experience:

  • Proven success in a phone-based customer service or call center position 
  • Ability to understand and determine root causes to customer issues
  • Comfort with technology and ability to provide technical assistance for consumer electronics
  • Proven record of outstanding attendance and timeliness in a structured environment 
  • Strong work ethic and the drive to contribute to company goals
  • Clear and effective phone communication skills to ensure all customer issues are resolved
  • Ability to work independently and in a team setting
  • Ability to prioritize in a fast-paced environment and excellent time management skills 
  • Positive, can-do attitude and eager for continuous improvement 
  • Strong commitment to customer happiness and satisfaction 

Candidates must have availability 7 days/week. This is a 5 day work week with flexible shifts between 9:00am and 11:00pm. 

Apply Now

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