IT Engineer I

SimpliSafe, who we are:

We fundamentally disrupted the home security industry, pioneering a new way to make home the safest place on earth for everyone. Founded in 2006, we were the first to offer homeowners professional-grade monitored home security with no long-term contracts and at radically fair prices. We now protect over 3 million people and remain committed to our founding goal: to make every home secure.

SimpliSafe is an IoT leader in the Security space and we are currently in a period of hyper-growth. We are looking for a Junior IT Engineer who can assist with all facets of the technical infrastructure in our new Richmond, VA office. 

In this role, you will:

  • Assist with all IT-related concerns in order to support both a successful launch and the continued success of a rapid-growth office
  • Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT and Network teams

You should:

  • Possess an IT-related Bachelor’s degree (or have equivalent experience in the IT field)
  • Be flexible and comfortable adapting to different technologies
  • Possess both self-direction to work autonomously and a humble, team-player mindset
  • Have exceptional verbal and written communication skills
  • Be able to triage and re-prioritize on the fly when things come up
  • Possess a foundational understanding of networking, wifi, and servers
  • Utilize a collaborative, thoughtful, friendly approach to customer service: as an IT Engineer, you’re eager to help an end user in need, however difficult (or simple!) the problem might be.
  • Enjoy, and have enthusiasm for, continued learning and growth
  • Be willing to pitch in- whether it is snaking cables through walls, fixing keyboards, or challenging technical projects

Specifically, our ideal candidate will have some experience (or knowledge of): 

  • Supporting Mac, Windows, and Chrome environments
  • Navigating G Suite and other SaaS administration
  • Working with 3rd-party vendors/services/carriers
  • Configuring and using OAuth or SAML authentication

Benefits & Perks:

  • Health, dental and vision coverage - We cover roughly 80% of plans and offer excellent BCBS HMO/PPO Health plans
  • Unlimited paid time off - To give you the flexibility and work/life balance you seek
  • 401k Matching - To help you prepare for the future

Apply Now

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