Fulfillment Manager, Direct to Consumer

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 


As part of the Simplisafe Global Logistics Team, the Fulfillment Manager will manage the 3PL vendors to ensure on time and accurate fulfillment of all direct to consumer orders placed on
simplisafe.com and through our customer service agents. The Manager will lead the 3PL warehouse planning and execution to support all aspects of the consumer fulfillment process. They will also manage the order management of all DtC orders. This role will create and monitor contract and industry KPIs while striving for continuous improvements in service excellence and
quality. This individual must collaborate cross functionally to improve the customer experience and foster the SimpliSafe brand.

What You'll Do:

  • Maintain and review requirements related to warehousing and distribution in close
    cooperation with internal stakeholders.
  • Lead, build and strengthen relationships with 3PL vendors. Manage weekly, monthly and
    quarterly business reviews with vendors.
  • Manage day to day operations, metrics, order conversion and performance. Ensure
    partners meet contractual requirements and are prepared to support the company's
    growth and overall strategic initiatives for all areas of fulfillment.
  • Develop operational process standards for forward fulfillment programs. Continuously
    improve processes for receiving, picking & packing, outbound processing, storage and
    value added services. Identify and resolve issues and provide performance management
    reporting as required.
  • Manage order allocation rules and routing to 3PLs. Ensure routing is appropriately
    occurring based on the shortest transit and lowest cost to the customer.
  • Manage fulfillment of “other” DTC order types including warranty, partnership & move
    packs. Liaise with cross functional teams to ensure these order flows are operating as
    effectively and cost efficiently.
  • Support system integration deployments & enhancements by participating in testing and
    ongoing root cause analysis.
  • Manage and track budget for areas of responsibility, while seeking productivity initiatives
    to mitigate headwinds and reduce overall spend. Audit and code invoices for managed
    vendors to ensure accuracy and ability to track detailed historical spend.

What You'll Bring:

  • A relevant bachelor's degree. 5-7 years of fulfillment experience with solid business
    acumen and knowledge of consumer products
  • Prior demonstrated success in leadership, implementation, improvement programs and
    change management. Experience of developing and delivering training and improvement
    strategies and converting into tactical plans that deliver results.
  • Ability to develop strong relationships with suppliers and partners
  • Managing and delivery of budgets

Skills, Abilities and Knowledge

  • Technology savvy in general, proficiency with MSOffice and Google Workspace (Excel
    skills are a must), experience utilizing ERP systems like NetSuite. Tableau experience a
  • Self-driven, target and process driven; Self-motivated and determined, with a flexible
    hands-on approach to work. Strong communication and ability to represent SimpliSafe at
    all levels in a structured, dynamic and professional way
  • Strong medium and long-term forward planning, organizational, prioritizing and
    multitasking skills. Ability to analyze and solve problems
  • Passionate, customer focused approach, driven by high customer satisfaction levels. A
    team player with a ‘can do’ attitude, capable of working with minimal supervision
  •  Located in Boston, MA. Travel Required: up to 20%

What Values You’ll Share:

  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
  • Aim High - Always challenging oneself and others to raise the bar.
  • No Ego - “no job too small” attitude, and open, inclusive and humble style.
  • One Team - highly collaborative approach to achieving success.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Apply Now

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SimpliSafe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

View All Jobs