Ecomm Lead UX Design Researcher

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

SimpliSafe is seeking a Lead UX Design Researcher with ecommerce experience to join our growing design team. In this role, you will influence and shape the future of our ecommerce store, with the goal of helping all customers purchase the security system that best fits their needs and budget. 

You will use a variety of qualitative and quantitative methods to plan, conduct, and synthesize research including exploratory foundational research AND evaluative research.

The Simplisafe Ecommerce team is a conversion-focused, experimentation-centered and fast-paced environment – so if you love helping teams discover user insights that can spark new ideas that drive business results, this job is for you!

Primary responsibilities include:

  • Work collaboratively with Product Designers, Product Managers, Data Analysts on our technology squads to effectively plan, manage, and execute end-to-end primary research 
  • Conduct and design foundational research to identify user needs during key phases in the shopping journey (i.e. configuring a security system for the first time).  Design studies that address user behaviors and attitudes while understanding user mindsets.
  • Weave together qualitative insights with quantitative data to explain “the why” behind consumer activity onsite, crafting high-quality, memorable presentations 
  • Inspire creativity in others with impactful storytelling that communicates new insights about how connect with prospective customers
  • Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams including: Business Strategy, Product (security system hardware and mobile app) and Customer Success. 
  • Foster collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights

What You’ll Bring

  • Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing, and engaging users remotely while they shop.
  • Expertise with user testing and research tools such as Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory, SurveyMonkey, Google Forms, or similar.
  • Impactful and effective communicative skills with a passion for details.
  • Comfortable using design tools such as Figma, and analytics dashboards like Tableau
  • Highly curious and ability to work independently, are self-motivated
  • Proactively speak up to identify new areas for inquiry
  • Desire to actively to contribute to shape design team culture & vision

Preferred:

  • 4+ years of consumer research experience (for D2C ecommerce a huge plus)
  • Experience in an experimentation (A/B testing) focused environment
  • Be able to interface with marketing/business people with understanding of marketing research techniques
  • Experience managing research vendor relationships
  • Coding, prototyping, UX copywriting or information architecture experience a big plus

Must Have:

  • An online portfolio showcasing the end-to-end research process starting with the problem, the insights you uncovered and how that impacted the final deliverable. Candidates without online portfolios will not be considered.

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Department:

Marketing

Position:

Ecomm Lead UX Design Researcher

Location:

Boston, MA