CX CS/Tech Project Manager: Specialty Teams

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

SimpliSafe is seeking Project Managers who are passionate about our people, our products, our processes, our services, and most importantly, our customers. You'll be responsible for the planning, execution, and oversight of complex projects from initiation to completion and will work closely with cross-functional teams to ensure that all CS/Tech projects are delivered on time, within budget, and in scope. The ideal candidate must be resilient, willing to take strategic risks, and have a keen eye for detail! If you are a strong leader who sees challenges as opportunities to innovate and improve, enjoys building meaningful working relationships and driving project success  -  this is the career for you!

Primary Responsibilities Include:

  • Developing comprehensive project plans with timelines, resource allocation, and key milestones.
  • Overseeing project execution to ensure on-time, in-scope, and within-budget completion.
  • Coordinating effectively with, but not limited to: engineering, design, marketing, finance, and customer support teams to deliver projects seamlessly; acting as a central point of contact and ensuring clear communication and alignment among all stakeholders.
  • Monitoring project progress and developing risk mitigation strategies as necessary to address emerging issues and keep projects on track.
  • Conduct regular reviews and quality checks throughout project life cycles to ensure projects meet SimpliSafe's high-quality standards and exceed customer requirements.
  • Strategically managing project resources, including personnel and budget, to optimize team productivity and achieve project goals.
  • Providing regular updates and reports to stakeholders, including leadership. 
  • Gathering feedback and effectively communicating any changes in project scope or direction.
  • Maintaining comprehensive project documentation and preparing and presenting clear and concise reports to stakeholders and leadership.
  • Ability to identify gaps in process, iterate for continuous improvement, and/or create net new procedures that make our work more effective and efficient
  • Create playbooks and processes that feed lines of business needs reducing rework, redundancy, re-creation 
  • Strong ability to manage and foster expectations across all channels, levels, and workstreams 
  • Identified key data needs, build our project requirements, track data trends, and influence project outcomes with data driven decisions 
  • Motivating and guiding project team members to achieve project objectives; Providing mentorship and support to cultivate a collaborative and positive work environment.
  • Conducting post-project evaluations to assess performance and identify areas for improvement and implementing lessons learned to optimize future projects.

What You’ll Bring

  • Bachelor's degree in project management, business administration, or a related field (or equivalent experience).
  • 3+ years of experience in project management, preferably within the security industry.
  • Proven ability to develop and execute project plans, including timelines, resource allocation, and budgets.
  • Strong understanding of project management methodologies (e.g., Agile, Waterfall).Excellent communication, collaboration, and interpersonal skills.
  • Ability to prioritize tasks, manage time effectively, and work independently.
  • Strong stakeholder management skills with ability to manage expectations of each project/program
  • Ability to escalate and identify risks by coming with prepared recommendations and solutions
  • Strong ability to identify data needs, organize data, and report trends / insights to all parties
  • Experience in Google Suite and/or Microsoft Office 

Preferred Qualifications

  • 2+ years of experience with home security systems and or the broader security industry
  • Experience using Sprinklr, Tableau, a customer interaction management tool, or similar platforms.
  • Experience with project management software (e.g., Asana, Jira).
  • Six Sigma/Lean Certification/Knowledge
  • Project Management Professional (PMP) certification or equivalent.

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

 

Department:

Customer Experience

Position:

CX CS/Tech Project Manager: Specialty Teams

Location:

Boston, MA