Instructional Designer

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You’ll Do

Learning at SimpliSafe is changing. As our learning program evolves and scales, we need your expertise in learning design & program evaluation. This role will partner with stakeholders to drive project initiatives for our internal monitoring organization. As we bring new products, services, and new lines of business online - we have no shortage of opportunity. Our list of projects is ambitious and we need your expertise to help us realize that ambition.

Primary responsibilities include: 

• Work with operations leaders, training facilitators and specialists to build enablement programs SimpliSafe needs to meet operational metrics
• Manage projects from inception to completion, keeping stakeholders and project teams informed
• Propose and execute thoughtful changes to existing training programs and leverage training modalities effectively - audio, video, eLearning, gamification, simulations, etc
• Maintain an LMS to create, organize and share out effective learning content that improves specialist performance
• Work with the Sr. Manager of Training & Enablement to develop and implement a learning assessment program
• Leverage program evaluation data, outcomes (QA) data and success metrics to enable specialists to provide world class monitoring experiences for our customers

What You’ll Bring:

• 3-5 years of experience in learning design & implementation
• Proficiency in eLearning design, audio, and video editing
• Demonstrated experience with common web and multimedia authoring tools (such as Adobe Captivate, Articulate Storyline, and Camtasia) and knowledge of Instructional design models required.
• Expertise with commonly used technology platforms and software such as PC, Mac, Google Office, Office 365 and popular browsers is expected.
• Must possess strong skills in oral and written communication, stand up training delivery and presentation, and project management.
• Ability to prioritize multiple projects and communicate timelines, challenges, and opportunities
• Ability to build strong relationships with SMEs, cross functional partners, and learners
• Demonstrated understanding of adult learning principles & learning evaluation
• Excellent communication skills written, verbal, and demonstrated throughout programming
• Strong creative thinking and problem solving skills
• Comfortable challenging norms and questioning existing processes
• A level of comfort in a highly transformative environment where priorities and processes are continuously evolving

What would be very helpful for you in this role (but isn’t required):

• Experience working with Lessonly and Seismic platforms

What Values You’ll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.