Department:
Customer Experience
Position:
Instructional Designer
Location:
Instructional Designer
About SimpliSafe
We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.
We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
What You’ll Do
Learning at SimpliSafe is changing. As our learning program evolves and scales, we need your expertise in learning design & program evaluation. This role will partner with stakeholders to drive project initiatives for our CS/Tech organization. As we bring new products, services, and processes online - we have no shortage of opportunity. Our list of projects is ambitious and we need your expertise to help us realize that ambition.
Primary responsibilities include:
- Work with operations leaders, training facilitators and specialists to build the training programs SimpliSafe needs to meet both business and operational goals
- Manage projects from inception to completion, keeping stakeholders and project teams informed
- Leverage data to propose and execute thoughtful changes to training programs leveraging training modalities effectively - workshop, audio, video, eLearning, gamification, simulations, etc
- Apply your expertise across multiple programs - technical support, chat/messaging support, coaching & leadership, and more to empower our agents in their goals of providing world class support for our customers
- Partner with the Enablement Manager to come up with a content review protocol and improvement cadence
What You’ll Bring:
- 3-5 years of experience in learning design & implementation
- Proficiency in eLearning design, audio, and video editing
- Demonstrated experience with common web and eLearning authoring tools (such as Adobe Captivate, Articulate Storyline, and Camtasia) and knowledge of Instructional design models required.
- Expertise with commonly used technology platforms and software such as PC, Mac, Google Office, Office 365 and popular browsers is expected.
- Must possess strong skills in oral and written communication, stand up training delivery and presentation, and project management.
- Ability to prioritize multiple projects and communicate timelines, challenges, and opportunities
- Ability to build strong relationships with SMEs, cross functional partners, and learners
- Demonstrated understanding of adult learning principles & learning evaluation
- Excellent communication skills written, verbal, and demonstrated throughout programming
- Strong creative thinking and problem solving skills
- Comfortable challenging norms and questioning existing processes
- A level of comfort in a highly transformative environment where priorities and processes are continuously evolving
What would be very helpful for you in this role (but isn’t required):
- Experience working with Lessonly and Seismic platforms
What Values You’ll Share:
- Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
- Aim High - Always challenging oneself and others to raise the bar.
- No Ego - “no job too small” attitude, and open, inclusive and humble style.
- One Team - highly collaborative approach to achieving success.
- Lift As We Climb - A track record of investing in developing others and helping others succeed.
- Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.