Sr Forecasting Analyst

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

What You’ll Do

The Sr Forecasting Analyst will work within SimpliSafe’s Customer Experience department to assist with building, maintaining, and owning the contact center demand (voice & digital) forecasts. They will work closely with peers within their team (CX analytics) and partner with the senior stakeholders that consume the demand forecast. Involves identifying, gathering, and testing potential forecast drivers, monitoring forecast accuracy and continuously working to improve it, developing a deep understanding of planned business activities and how they affect customer service demand, layering assumption-driven modifications on top of model outputs, meeting frequently with stakeholders to gather inputs and share results, and publishing monthly forecasts. Success is defined by both forecast accuracy (absolute as well as vs previous forecasts) and in strategic partnership between the analyst and their primary stakeholders.

Primary responsibilities include: 

• Maintain, deliver and improve contact center demand forecasts for both the voice and digital channels 
• Utilize SQL to gather and analyze data for use in the forecasting process as well as identifying key drivers of contact demand
• Work with stakeholders and consumers of forecast output to gain deep understanding of planned business activities and macro factors, and quantitatively incorporate these elements into forecasting work
• Develop strong relationships with key partners in loyalty, growth, customer marketing, finance and contact center teams
• Investigate and quantify potential drivers of forecast error, present findings, and devise methods to reduce error with each subsequent reforecast
• Understand and adapt to a constantly changing operating environment
• Deliver forecasts within an accuracy band established with stakeholders
• Develop  and execute a plan for continually improving forecast accuracy over time

What You’ll Bring

• Bachelor’s degree (preferably in statistics, mathematics, or a similar quantitative field)
• Minimum of 2-3 years of experience in data analytics and/or forecasting
• Strong SQL skills to work directly with data needed to develop forecasts
• Proficiency in Microsoft Excel and PowerPoint
• Experience with Tableau (or similar BI platforms)
• Solid understanding of statistics
• Excellent analytical skills
• Strong interpersonal skills
• Ability to clearly communicate across all levels of the organization

What we’d love to see (but isn’t required):

• Experience working in a consumer products or subscription business
• Experience supporting contact centers or lage operations
• Formal exposure to statistical forecasting & data science techniques in a professional working environment

What Values You’ll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.