Product Owner, Agent Tools & Platforms

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

As the Product Owner, Agent Tools & Platforms you will play a critical role in driving the development, improvement, and optimization of internal agent tools. This role will focus on systems that the CX organization utilizes to serve our customers with an exceptional experience. You will collaborate closely with cross-functional teams to ensure product solutions meet business needs while maintaining alignment with company goals and objectives. In this role, you will oversee product development from concept through execution, ensuring successful implementation of large-scale initiatives.

Key Responsibilities:

Product Development & Strategic Alignment

• Manage the product lifecycle for internal agent tools and systems (including but not limited to CRM, and product support tools) ensuring they align with business objectives and strategic initiatives.
• Collaborate with cross-functional teams, including Engineering, Customer Experience, and Sales, to gather requirements, prioritize features, and develop comprehensive product roadmaps.
• Thrive in a dynamic environment by independently managing multiple priorities while collaborating with various levels of leadership to influence and drive product strategy.

Stakeholder Communication & Collaboration

• Develop clear and concise requirements (user stories, use cases, and acceptance criteria) to guide development efforts.
• Facilitate communication between technical teams and business stakeholders, acting as the primary liaison to translate business requirements into actionable product plans.
• Partner with Enablement teams to ensure agents are fully prepared to leverage product functionality, enhancing their readiness and optimizing operational efficiency.

Project Management & Implementation

• Manage the implementation of new internal products and enhancements to existing platforms, using Agile methodologies to ensure on-time delivery.
• Utilize Jira and other project management tools to manage backlogs, prioritize tasks, and track progress, ensuring timely delivery of product releases.

Continuous Improvement & Optimization

• Drive the continuous improvement of internal tools by identifying process gaps and areas for optimization, while championing innovation and new approaches.
• Evaluate product/feature performance and effectiveness by analyzing data, gathering feedback from stakeholders, and making data-driven decisions for future improvements.

What You’ll Bring

• 4-6 years of product management experience preferably in CRM or other SaaS products.
• Bachelor’s degree in Business, Computer Science, or related field.
• Strong project management skills 
• Demonstrated success implementing large-scale initiatives from concept through execution, using leading practices and industry standards 
• Strong communication skills, training skills, and ability to build working relationships, engaging with multiple levels of leadership to influence and affect change across teams
• Ability to work independently in a fast-paced and high-growth environment and appropriately prioritize multiple responsibilities
• Strong understanding of CRM systems and their applications in business.
• Proficient in Agile methodologies and tools like Jira
• Continuous improvement mindset with a willingness to challenge the status quo, and with an aptitude for identify process and control gaps and championing improvements

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.