Retail & Marketplaces Manager

About SimpliSafe: 

SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t. 

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72. 

Why SimpliSafe: 

There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing th with extra peace of mind. 

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here. 

The Role: 

This is an exciting opportunity to join a fast growing UK division of SimpliSafe Inc who are disrupting the Home Security industry in the UK following on from great success in the US with over 3m people now secured by SimpliSafe. The UK team at SimpliSafe is a dynamic, fast-growing team dedicated to our mission of ensuring every home is secure. Our team is passionate, creative, and committed to making a difference. As we continue to expand our digital presence, we are looking for a skilled Retail & E-commerce Marketplaces Manager to drive sales, optimise marketplace performance, and enhance our brand presence across online retail platforms. 

The Retail & E-commerce Marketplaces Manager will be responsible for managing and growing our presence on major e-commerce marketplaces, with specific focus on Amaz and Ebay marketplaces. This role is pivotal in shaping and delivering SimpliSafe UK's retail

strategy for the coming years. Building on our existing success with marketplaces, a primary focus will be expanding our reach to other major UK retailers, establishing new partnerships, and maximizing sales potential across all platforms. You will be responsible for the day-to-day management and strategic growth of our online retail marketplace presence. This role requires a strong understanding of online retail strategies, marketplace operations, and data-driven decision-making to maximize sales and ensure a seamless customer experience. 

What you’ll do: 

• Drive Marketplace Revenue: Develop and execute sales strategies to maximize revenue and profitability across all platforms, including new retail partners. Mana forecasting, budgeting, and performance tracking. 
• Lead Retail Expansion: Support the Head of eCommerce & Retail in onboarding 3-4 major UK retailers this year, including identifying targets, assisting with negotiations, and managing integration. 
• Optimize Marketplace Performance: Manage product listings, pricing, promotions, and inventory for optimal conversion rates across all marketplaces. 
• Analyze & Adapt: Monitor competitor activity and market trends to identify opportunities and refine strategie 
• Maintain Compliance: Ensure adherence to all marketplace policies and best practices. 
• Leverage Data: Track and analyze KPIs (sales, conversions, ROAS, etc.) to drive continuous improvement. 
• Manage Paid Advertising: Develop and optimize marketplace advertising campaigns for maximum visibility and ROI. 
• Boost Organic Visibility: Implement SEO best practices for product listings.
• Enhance Customer Experience: Monitor customer feedback and implement strategies to improve satisfaction and drive repeat purchases. 
• Manage Marketplace Operations: Handle inquiries, disputes, performance notifications, and other operational task 

What you’ll need: 

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field (preferred 
• Proven experience in managing e-commerce marketplaces - ideally 5 years experience. 
• Knowledge of Amazon Seller Central and its key elements is essential 
• Strong background in selling on Amazon and will know how to grow businesses using metrics such as listing optimisation, Amazon brand registry tools and a strong background in Sponsored products. 
• Strong knowledge of marketplace algorithms, SEO, and digital marketing strategies. 
• Experience with marketplace advertising tools such as Amazon Ads, Amazon DSP Advertising. 
• Proficiency in data analysis tools (Excel / Google Sheets, Google Analytics, marketplace analytics dashboards). 
• Strong project management skills, with the ability to manage multiple tasks and deadlines. 
• Excellent communication, problem-solving, and decision-making abilities. 

What Values You’ll Share: 

• Customer Obsessed - We understand our customers and aim to build long term relationships and trust. 
• Aim High - We are always challenging ourselves and others to grow and improve.
• No Ego - We drive to succeed as a team and learn from our mistakes. 
• One Team - We collaborate and win as a team. 
• Lift As We Climb - We invest in developing others and ourselves.
• Lean & Nimble - We test, learn and improve. 

What’s in it for you? 

Working at Simplisafe, you’ll have access to: 

• Competitive salary and annual bonus 
• 28 days holiday + bank holidays 
• Enhanced pension 
• Life assurance 
• Private dental and healthcare 
• Free eye test and contribution to glasses 
• Employee Assistance Programme 
• Access to retail discounts via Perks at Work membership 
• Recognition & rewards scheme in which we celebrate success 
• Wellbeing contribution (e.g. gym, spa day, athleisure etc.) 
• Cycle to work scheme 
• Team social events (annual summer and christmas parties, amongst other socials)
• Freebies, office snacks and drinks

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.