Department:
Customer Experience
Position:
Digital Advisor
Location:
About SimpliSafe:
At SimpliSafe, we’re not just another home security company — we’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we’re just getting started.
Since launching in the UK in 2019, we’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it’s our people who make all the difference. Now, we’re looking for a motivated, customer-obsessed Sales & Loyalty Advisor to join our Manchester-based team and help take our service to the next level.
The Role:
As a Digital Advisor, you’ll be at the heart of our customer journey - providing real-time support to our customers .You'll work across calls, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes.
What You’ll Do
What You’ll Need
What Values You’ll Share:
What’s in it for you?
Working at Simplisafe, you’ll have access to:
Ready to Make an Impact?
If you’re passionate about customer service, love tech, and want to be part of something meaningful—we want to hear from you.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.