Senior IT Engineer - First Shift

SimpliSafe, who we are:

At SimpliSafe, we design, develop, manufacture, and sell our own line of wireless, connected home security systems: home sensors, cameras, and locks. Our technology and service platform secures the homes of millions of Americans without the hassles, long term contracts, or fees of traditional Home Security. 

Protecting our customers and their families is a tremendous responsibility, and supporting our growing internal user base is an integral part of that mission. We’re looking for a Senior IT Engineer to join our team. In this opportunity you will have a chance to be part of the immense growth within SimpliSafe’s 24x7x365 Internal Monitoring Center (IMC) in Richmond, Virginia.

What you'll do: 

  • Tackle complex IT challenges across within IT Operations. 
  • Lead technology projects, e.g. new tool discovery, implementation & rollout, organizational process enhancements 
  • Solve complex technical end-user problems: hardware, software, and cloud-based tools Partner closely with teams across SimpliSafe to solve for the one end-user and/or for the entire organization - solving locally and thinking globally 
  • Scale self-service and knowledge adoption through documentation (how-to guides, policies, etc) Lean forward with the latest IT best practices and technology trends, in a SaaS/cloud environment

You should: 

  • Ability to work during the hours of 9am to 5pm Monday to Friday
  • Ability to work On-Call rotation 
  • Have at least 8 years of IT experience 
  • Have a customer first attitude 
  • Fit right into a collaborative, no-ego approach to getting work done 
  • Have significant experience supporting a SaaS / cloud environment 
  • Be able to triage and re-prioritize on the fly when things come up 
  • Be a natural communicator, verbally and in writing 
  • Have superior problem-solving skills in complex IT environments 
  • Enjoy building new processes and improving existing ones 
  • Have a humble, calm, always-learning mindset 
  • Be willing to pitch in from the bottom to the top - whether it’s snaking cables through walls, testing keyboards, or working on challenging technical projects

Our ideal candidate will have experience with:

  • Supporting macOS, Windows, and ChromeOS environments
  • Building relationships with third-party vendors/services/carriers Configuring SSO/SAML authentication (we’re a OneLogin shop)

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