Manager - Enablement Program Design

SimpliSafe is looking for an Manager of Enablement Program Design to design and execute the end to end learning experience for its Sales & Loyalty customer facing teams, inclusive of agents and leaders alike. The perfect candidate will be a self-starter with a proven track record of working cross-functionally to design, create, socialize, launch and execute large scale training programs in high growth Sales, Loyalty and/or Retention environments. In this role you’ll be challenged to redefine how we train, coach and iterate across multiple customer segment touch points, working with leaders from across the company along the way.

What You’ll Do

  • Work with Sales and Loyalty Business owners to create, socialize, execute and iterate against a full stack enablement strategy (training, ID, content, coaching)
  • Be a key member of the CX Enablement team partnering with the heads of Frontline Training, ID/Content and QA to execute against your program design
  • Act as the Enablement team point person to the Sales and Loyalty organizations, joining weekly performance and strategy meetings, bringing key initiatives and learning to the Enablement team
  • Partner with Data Analytics to create key metrics dashboards to understand impact of learning program(s)
  • Partner with the head of Frontline Training to observe and coach trainers as they deliver the classroom portions of the Sales and Loyalty programs
  • Utilize third party expertise as needed to continually optimize your learning programs
  • Optimize feedback loops to your Enablement and  Sales and Loyalty stakeholders

What You’ll Bring

  • Preferred 5+ years of relevant experience including leading customer facing and/or Enablement teams at a customer centric organization
  • Understanding of working in a SAAS and/or subscription based revenue model
  • Experience across multiple customer touchpoints including but not limited to Sales, Loyalty, Customer Success and General Customer Support
  • Proven ability to build, nurture and iterate value driven programs from the ground up (tie metrics to behaviors, ROI…)
  • Understanding of the Enablement function and how it fits into and drives a customer centric company’s mission
  • Excellent problem-solving and analytical skills
  • Experience rolling out coaching methodologies/programs across organizations
  • Willingness to embrace ambiguity and the opportunity to build
  • Passion for our mission of Every Home Secure
  • Ability to work collaboratively at all levels of an organization internally and externally
  • Strong multitasking and organizational skills;
  • Excellent communication and presentation skills;
  • Professional, confident, and enthusiastic demeanor
  • No ego approach to leadership and execution
  • Experience and proficiency with LMS, CMS and Enablement tools (preferably Lessonly and Seismic)

What Values You’ll Share:

  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
  • Aim High - Always challenging oneself and others to raise the bar. 
  • No Ego - “no job too small” attitude, and open, inclusive and humble style.
  • One Team - highly collaborative approach to achieving success.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

If based in VA, must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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