Lead UX Content Strategist

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

We seek a Lead Content Strategist with proven UX writing expertise, who can align with our brand writing guidelines to write copy that helps create a consistent E2E journey for our customers, to join our growing UX Design and Research team as part of the Product organization. 

This is an opportunity to help transform and lead the content strategy, copywriting, and editing across all of our products collaborating cross-functionally with UX, product managers, engineering, customer experience, and marketing partners to deliver simple and easy-to-use digital and physical products for our home security services.

Our content touches many areas from mobile App, online documentation, and print manuals/user guides, to support content that needs close collaboration with our Customer Experience and Marketing teams. You’ll be the lead to help us design a great user experience for all of our customers.

Primary responsibilities include: 

  • Based on user insights and business priorities, drives the definition of a clear and actionable strategic direction for the development and management of content, copy, and messaging within Product
  • Be the point person in Product, collaborating with Marketing/Brand to ensure alignment with our SimpliSafe brand, voice, style guidelines and develop content design principles, and evolve as needed
  • Work collaboratively to manage and communicate product content needs creating alignment across the organization 
  • Join UX designers and researchers in building an understanding of our home security user journey and translating them into content experiences from concepts, user personas, and prototypes to final products
  • Design/write/edit consistent and concise copy across Product in mobile app and print such as user manuals and quick start guides delivering a consistent end-to-end user experience from activation, onboarding, and engagement
  • Develop plans, contribute to information architecture and navigation decisions, and create taxonomies and content models as needed
  • Advocate for how content can be used to build trust and relationships with users
  • Use data and customer feedback to measure the effectiveness of the content strategy and pivot as needed
  • Audit our product content, messaging, and communication for accuracy and consistency 
  • Stay on top of industry trends and best practices, including the incorporation of AI to recommend and improve efficiency as needed

What You’ll Bring

  • Expert verbal and written communication skills. Solid expertise in content strategy, copywriting, UX writing, and technical writing
  • You have empathy and understanding. You focus on users, and you push to consider the voice of the customer in your collaboration with agile teams
  • You work independently, are self-motivated, working with stakeholders in Marketing/Brand and Customer Experience (CX) to provide clarity to ambiguity. You can iterate and rewrite quickly
  • You are curious by nature and have an experimental, learning, and iterative mindset
  • You have a knack for translating complex to easy to understand terms, keeping it conversational and human
  • You help determine what needs to be done, why, and the best way to do it
  • You support and inspire teams through collaboration as well as direction, vision, and planning of deliverables
  • You are optimistic, generative, curious, and open to new ideas and diversity of thought. Mindful of accessibility and inclusivity
  • Expertise with various content management systems and tools such as Contentful or similar and familiarity with design tools such as Figma, FigJam, Miro, etc.
  • You must submit a writing portfolio or samples when you apply.

Recommended 

  • A bachelor’s degree is preferred: English, Journalism, Information Design, or similar
  • You understand that great user experiences go beyond the digital screen and you have deep expertise working with experiences at the intersection of hardware, software, and service design
  • You have worked on products launched and used by many customers/users where collaboration across go-to-market, product marketing, and customer experience teams is key for success.

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

 

Department:

Product

Position:

Lead UX Content Strategist

Location:

Boston, MA